A letter to Liqui… And a prayer for my father and I

I just wrote this letter and sent it to Liqui through their customer support ticket system. I'm posting here in hopes someone on their team will have compassion for us. And, unfortunately, it is a warning for all traders involved with the platform:

Dear friend, and fellow human being,

It is with a heavy heart that I write this letter…

My father and I are homeless. I live in my van, he lives in a gypsy wagon he built around the time I was born. Here is a photo of us together: https://photos.app.goo.gl/5c6EiyuykGoCZhlB2

About two years ago, with my father’s last remaining savings, he asked me for advice on how to invest his money so that we might make something of ourselves. To bring ourselves up in the world. I suggested Bitcoin, and it went quite well for a while. We watched the numbers rise and rise during the bull-run of late 2017. We felt like we had really achieved what we set out to do. But we also watched our progress roll very far back in the bear market that followed. Since then, we have been strategizing and trying to get back to where we were. And Liqui was a great help to us in our trading efforts.

Today, after much deliberation, we decided it was time to adjust our portfolio away from TaaS and into Ethereum. So I deposited almost all of our portfolio to Liqui to make the sale, as there was nowhere else to go for such a transaction. All seemed to go well enough. Until the attempted withdrawal of 45 Ethereum. More than half of our life savings.

The withdrawal failed. The TXID does not appear to be valid. The destination wallet has not received anything. And I’m scared. I’m physically and emotionally shaking as I write this letter, actually. This is more than money to people like us. It’s a second chance to be something.

I beg of you, if you can help, please do what you can to get our money back. I don’t know what to do. I feel like our entire future just crumbled away in front of me; Dad’s retirement… A business I was planning to build… Gone.

And to top it off, a dear friend trusted us with his money. 683 TaaS of his money is also tied up in this account. Another failed withdrawal.

If you can find it in your heart to help, it would mean the world to us. Thank you.

TXID: 0x9371de55d91290d09cd9a76e315247df80438ccdf441fb8f7e9966e7234d117e Liqui withdrawal ID: #653598 Destination address: 0x619bE5A8Fb863f281CE95bD34bC3bC0Cfc2cA85d Amount: 45.42298326 ETH

TXID: 0x563143a7acf2f7f305aff1a8d8663cb3ae124ccf5cb36a5492835b5a357ea656 Liqui withdrawal ID: #637133 Destination address: 0xcD092b582dCB8550266c566A5C6A6d58E802104e Amount: 683.17521400 TaaS